Eli Segall of the Las Vegas Sun wrote a great article a few years ago. This article is very entertaining and told from the perspective of an actual host, protected by anonymity. Being a casino host sounds like a job that should be fun and include a high level charm, decadence, and celebrity touch. According to Mr. Segall, it seems more like being a high paid adult baby-sitter. Being a Casino Host Has It’s Down Side. Below are some of the characteristics of the clientele casino hosts “take care of:”
About High Rollers
The people hosts serve, such as High Rollers, tend to gamble more and more as they continue to lose. In my opinion, it’s due to the arrogance and denial of house advantage boxed together with a pretty bow with directions to GA. It’s too bad a hosts still have to take care of their gambling problem since their job depends on it.
Many of these whales also have a sense of entitlement unrivaled by a group of middle school students. Everyone wants what they think is coming to them….and more!
Bad Tippers Acting Badly
The people hosts serve don’t tip very well. First of all, I understood that tipping a host was inappropriate from the casino’s point of view, but I stand corrected. Cash, as well as gifts, are acceptable. Some have actually asked for their cash tip back, due to bullet #1 – wow!
The people hosts serve act badly, many times violently, towards dealers, pit bosses, security and yes, hosts. Usually hosts get told by their clients bad manners by the phone instead of in person, and then the host has to make it all better. It’s like baby-sitting, but with adults.
After reading the article, I can say glamour is not the reason to be a host. It’s hard work to deal with unruly, entitled adults. I have so much more respect and understanding for hosts.Maybe we all should try realizing the host you randomly contact may have other people he/she is taking care of – probably a whale behaving badly.
Today we include a trip report from one of our best friends and longest supporters, Joe Freda. Joe has written for us before, as in his on New England Blackjack Reportreport. A little about Joe….
Joe Freda has frequented casinos throughout New England during the past two decades, while also writing for the popular gambling sites of Blackjack Insider (bjinsider.com) and Don Best Sports(donbest.com). Freda can be reached at firstname.lastname@example.org or through Twitter (@ReloadSports).
Here is his trip report on his visit to Foxwoods on July 27 – 30. Enjoy…..
With the summer in its mid-season peak, it was time for a Foxwoods trip at the end of July. I enjoyed comped tickets for the popular “Impractical Jokers” show and a Director Suite in the Fox Tower. My visit also included meals at Alta Strada, Juniors, and Johnny Rockets, while stopping by the Tree House Arcade. I also grinded through two nights of gambling in the Club Newport International room, which had at least one new surprise that ended my weekend well.
Staying in the Fox Tower is not my usual preference, but a Director Suite was available and I thought having extra room for my two guests would help this time. The space is not as much as you would expect for a suite, but some extra touches still make it worthwhile over a normal room. A sectioned off area had a sizeable desk and its own television, while the bathroom’s his and her sinks surely paid some instant dividends. It also worked out well being at the end of a hall with this tower generally full of its noisier club-going millennials.
My favorite meal of the trip was dinner at the Alta Strada, with my guests and I enjoying some of its signature choices. I had the tagliatelle bolognese, while others enjoyed the spicy chitarra and a pepperoni pizza. We topped off our dining with an affogato for dessert and an extra dish of ice cream. The three of us also ventured back to this venue for its Sunday brunch buffet and devoured a variety of delicious offerings.
Juniors and Johnny Rockets worked out well for more casual lunches. While the prices at Juniors can feel a bit inflated for the kind of food offered, it is a convenient place to eat on this side of the property. Johnny Rockets inside the Tanger Outlets mall was good for a quick bite, while I would still give my nod to Fuddruckers over on the Great Cedar walkway for hamburgers and shakes.
The Tree House Arcade delivers some good value for those wanting to check out some video games or having kids wanting to win prizes. You can use rewards points to credit your card for use in the arcade, and some bonus packages provide a good value. Additionally, a Platinum-level reward card holder is entitled to $25 in free arcade credits once per month. My guests also had success racking up prizes, including three 1000-ticket wins on the Big Bass wheel.
The “Impractical Jokers” show saw a packed house of fans enjoying a combination of stand-up and videos from Sal, Joe, “Murr,” and “Q.” I was told that the video segments were the same shown in last year’s live show at Foxwoods from this crew, which left a few goers disappointed. Scheduling a pair of shows back-to-back on each night of the weekend made the Fox Tower’s foot traffic an all-time high, but the crowd flowed as well as it could have.
My two nights of gambling were both in the Club Newport International room. The first session started with losses at pai gow poker and craps. A baccarat table in the middle of the room then came calling, which got my money won back after an all-night chase. I played again two evenings later and stuck with two spots of pai gow to slowly grind out a few black chips of profit.
A new treat in the Newport room is back rubs being offered on weekends at a $2/minute rate while you play. Was a truly unique experience enjoying a massage at a pai gow table to myself, while getting to watch UFC 214 on a television all at the same time. The pit manager David Chan even slipped my therapist a voucher for 15 minutes of the back rub to be comped. This was a nice touch and adds even more to the cozy feel this room has had for many years.
Grand Pequot Tower Casino, home to the Club Newport International.
While a winning weekend makes it hard to leave Foxwoods, my checking out process also went better than expected. An overcharge mistakenly showed up for two of my three nights, and the VIP reception staff took care of it by wiping those two nights entirely. As the party crowd started filing in for Liquid Sundays, it was time for me to head out to I-395 and my own festival of sunshine for the drive home.