“Recreational Gambling” – The Monday Link

THE MONDAY LINK

Recreational gambling – frequent gambling trips with the intention to enjoy the casino visit with the hope of coming out ahead.

Today we introduce an interesting article about Recreational Gambling.  While there has been some connection to problem gambling, recreational gambling can be fun without the problem.

A little about our author – The Inveterate Gambler has had a keen interest in casino games and the casino industry for more decades that he likes to remember. Craps, Blackjack and some Pai Gow Poker are his games of choice. He also enjoys playing in the home poker game were wild cards and luck overcome skill. He has no interest in slots and if there were no table games he would never set foot inside a casino. He is an expert on the Atlantic City scene. Like Batman, Superman, The Green Hornet, and a host of his other comic book heroes, The Inveterate Gambler must keep his true identity secret.  He wrote this article for TravelZork,  a group of writers that possess an individual, personal, and passionate touch that brings the best travel and Vegas information and resources to the web and beyond.

“Recreational Gambling – A Fun Way to Spend Money”

Binbin

    Gifts for Gamblers This Holiday Season

    images-1“It’s the Most Wonderful Time of the Year….”    It’s time to shop for the gamblers in your life!

    What do gamblers like to get? – Jackpots, Progressives, Bonuses, Comps, FRB (Free Room & Board), Free Dining, Free Slot Play……….dice-tie

    Ok, so you can’t buy those things those things, but here are gift suggestions you can buy for the gambler in your life:

    • Casino Gift Cards – most casinos offer gift cards.  images (2)These gift cards could be used for such things as dining, clothing, drinks, show tickets, but they can’t be used for gambling purposes, such as slots, table games, or any gaming wagers and are not usually redeemable for cash. Click on all seven New England Casino websites in our menu to see gift card offers.
    • Casino Gift Cards Outside of New England – Any gambling destination (Viva Las Vegas!) will have gift cards available at many types of venues.  The best places to start would be the industry leaders –  MGM, Caesars, Stations, Wynn, and Boyd to name a few.
    • Zazzle – an online company with thousands of products to “let you add your personal touch to any part of your life.”  they have hundreds of Gambler’s Gifts.  th (1)Click on Zazzle and check it out.  Some gift ideas include neck ties, shirts, mugs, hats, and assorted gambling items, most of which you can personalize.  A similar online shopping site with gambler’s gifts is CafePress.
    • A Framed Print – For anyone who loves Las Vegas, frame a picture of your gambler’s favorite hotel, or view of Las Vegas.
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      From FramedArt.com Las Vegas Skyline at Night

      A picture of the Las Vegas Strip, or Downtown Las Vegas.  Maybe a historic canvas, or even one of “Old Blue Eyes” himself, Frank Sinatra.  If you have that picture of his/her first jackpot or royal flush, frame it in a small little frame for a stocking stuffer.

      Some of the many Jewelry choices at Etsy

      Some of the many Jewelry choices at Etsy

    • Jewelry – yes, from cufflinks and money clips, to ear rings and necklaces. Ever heard of Etsy? They are a newer company that has an array of gifts for gamblers, including lots of designer “bobbles & beads” for the well dressed gambler of either gender. They also have patents for printing, such as a vintage slot machine on a T-shirt. Check them out HERE
    • Speaking of  Stocking Stuffers – key chains, rewards card holders, little hand sanitizers, smart phone charger…..anything that will fit in a Christmas stocking!  Be creative.  Scratch TicketsHow about a roll of 5 $1 bills to tip the servers at the tables or the machines. Of course, the Scratch Off Card is a great stocking stuffer, but a little low on the creative side. Let your creative juices flow with stocking-stuffers.
    • Feel Good Gifts – Many of the bigger casino resorts have spas where a gift card can be purchased for a massage, or any other relaxing treatments. Give your gambler a chance to get out of the hustle & bustle of the casino and enjoy a wellness break.spa-generic-70-590x319
    • A Magazine Subscription – Casino Player covers the entire thcountry and has articles that touch every facet of gambling, including travel and destinations.   Slot Player, an affiliate of the same company, does the same, but with more of a slant toward slot players.  Both can be found here.  For poker/card players, Bluff, Card Player, and WPT Poker are great resources.
    • Buying for Table Games Players / Home Poker Players – Whether it’s a steal on Ebay, an overlay at Kohls, or a real expensive RUSTIC POKER TABLE table at Americana Poker Tables, there’s a price for everyone.

      Kohls Table Games overlay

      Kohls Table Games overlay

    Finally, a great website for anytime of the year is the Gamblers General Store.  It’s the Worlds Largest Casino Supply Superstore with Gaming Equipment and Supplies, Playing Cards, Casino Dice and Cards, Custom Clay Poker and Casino Chips, Money Wheels, Prize Wheels, Raffle Drums, Poker Cards and Tables, Bingo Supplies, Books, Clothing, Souvenirs and More!logo-279x100

     

    So, have fun buying for the gambler in your life.  I hope this helps you get ideas started.  Happy Holidays!

    Binbin

    Gamblers Expect Hospitality at the Casino/Hotel

    Besides making money, what do casino players want?

    As the competition in New England increases in the next three years, ramping up to a possible 13 casinos, the main question casino personnel should be asking themselves is

    “what do casino players want?”

    I love to read articles about the other side of the table.  How does the casino staff and executives go about their business, and what dictates their daily, monthly and yearly decisions?

    Guest service is the key to success. It’s called hospitality for a reason. Players wanted be respected and treated fairly.  We all  know (or should know) winning at the casino is not consistently possible, unless you are an AP (Advantage Player) – and these days, being an AP or Pro has become the increasing harder.

    In this article, NETG will be covering only those suggestions pertaining to the casino floor, hotel and related areas.  Entertainment, dining, and other leisure/amusement activities will be left for a different post. Today is about the vast majority of the casino’s visitors, the recreational gamblers like you and me. The whole guest experience is the most important thing for casino CEO’s should be looking to improve constantly, from the initial contact through departure, whether staying overnight or on a day trip, .

    Janet Hawk, from RavingConsulting.com wrote an article concerning just that. RavingConsulting.com  is a full-service gaming resource for casino consulting, guest service, casino marketing, security & surveillance, database, player development, research, online gaming, design & construct, food & beverage, management & host sales and skills training … yes, just about everything casino personnel need to know about.

    I will now try to translate to the players point of view.  Here is what I think counts towards player satisfaction, recreational gambling, fun, and enjoyment. This includes those things that make gamblers stop and think if this is the right casino for them. I mean, we all understand house edge, but we visit anyway.  What makes us return, and makes us say “never again.” Here are Janet’s concerns, as well as a few added by our NETG staff. See what you think:

    1. (NETG) CONSISTENCY of RULES by EMPLOYEES When Dealing with Players.  Pit bosses, hosts, dealers, slot techs – they should all know the casino’s approach with player concerns.  Getting a different answer from two different people on the same casino team just influences a move to a different casino. A consistent and detailed way to evaluate each area in the casino is expected its visitors.  Knowing the casino is working as a team to make your stay an enjoyable one is important.

      Robert De Niro, the old intimidating image of a pit boss.

    2. (JH)FRIENDLY ENGAGEMENT with guests.  Janet goes on to suggest to casino management “Don’t just observe, but engage! It’s easy to just sit back and observe, but you have to engage to really experience what your guests are seeing, hearing, and feeling.”  Janet Hawk suggests to casino management to visit the competition, especially those doing well, and act like guests.  Instead of “bitching” about what’s wrong, players would be more interested in friendly conversation.
    3. (JH)HOTEL STAYS MADE EASIER.  Rooms should be ready, cleaned, and in working condition on time.  It should be what the guest expects it to be – and more.  Players enjoy staying in the hotel in between sessions.  The room should be a place for rest, respite, or relaxation.  It should also be a place for sleep at night, without interruption.  Complaints should be handled promptly, especially about other inconsiderate guests next to you.  I won’t go back to a place that I was not allowed to re-energize for the next morning’s session – not to mention any names like Westgate, Cosmo, and Mandalay Bay in Las Vegas (for example).
    4. (NETG)COMPING POLICIES SIMPLY EXPLAINED AND CONSISTENT DONE.  Don’t give me the run-around.  If you are a casino that wants to wallow in secrecy about how players earn comps, then I’ll go elsewhere.  If the casino or company is ashamed of their hard-to-get comps policy, then there are many websites with comparative information to be found.  A casino that makes players feel stupid for asking about comps makes their policies seem even more fore-boding.
    5. (NETG)GETTING MORE FOR YOUR PLAY THAN LESS – This just doesn’t refer to winning.  Although, in recent years, the “nickel-and-diming” of some industry companies makes time-in-play shorter and shorter.  Changing table game rules, diminishing payout % on slot and video poker, paid drinks and parking (are you listening MGM, Caesars?) What’s next, if player play enough, the get comped chairs to sit in?As Victoria, a new follower of NETG, says “Playing more & getting less can make a loyal player look elsewhere!”
    6. (NETG) FRIENDLY and INFORMED PLAYERS CLUB STAFF – Every time I get a card, or I visit a casino for the first time in a while, I go to the Players Club and ask “what promotions should I be aware of, today?”  Half the time i’m met with friendly, informed staff that start my visit feeling “this is the place for me.”  But the other 50%?  I might as well call up the website for a more pleasant experience. Bert, of NETG, says “Players Clubs are the first contact for most players, especially newbies.  That first contact should set expectations for the visit.”
    7. (NETG) CLEAN AND VISUALLY INVITING GAMING AREAS – I have nothing against the disgusting trail of ashes left on the VP screen by a smoker (hmmm, maybe I do?)  or the nauseating look of drinks piled up next to your machine.  CLEAN THE CASINO!  And upon entering the table game area, or any part of the casino floor, the vision in front of you should be enticing, pleasing to the eye.  No one wants to stay and play in a dump.
    8. OTHER THINGS THAT JANET HAWK SUGGESTS THAT PLAYERS WANT
    • Good WiFi signal
    • Good Signage to navigate around casino, restaurants, entertainment venues, etc
    • More electrical outlets, especially in hotel bathrooms.  And how about USB ports – now more important than ever.
    • A Coffee maker in your hotel room.  (YES!  who wants to pay $4.00+ for a coffee or wait for service on the casino floor.)
    • Not hearing employees complaining while on the job.  (Instead of standing together “bitching about the place,” try engaging with the customer.  It makes us feel special.)
    • Great customer service on the casino floor.
    • Employees who respond to a complaint with “I know” or “I’m sorry,” then do nothing to make it right.
    • If a guest needs something, don’t make them come get it, take it to them!

    Janet ends by saying, “By paying attention to details and learning your competitor’s strengths and weaknesses, you can improve your product substantially, and really create a wonderful guest service experience for your guests!”  A a wonderful guest service experience for your guests! That’s what both sides of the industry should want at a casino.

     

    Binbin              

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