Being a Casino Host Has It’s Down Side

PART 2

Eli Segall of the Las Vegas Sun wrote a great article a few years ago. This article is very entertaining and told from the perspective of an actual host, protected by anonymity. Being a casino host sounds like a job that should be fun and include a high level charm, decadence, and celebrity touch.  According to Mr. Segall, it seems more like being a high paid adult baby-sitter. Being a Casino Host Has It’s Down Side. Below are some of the characteristics of the clientele casino hosts “take care of:”

About High Rollers

The people hosts serve, such as High Rollers, tend to gamble more and more as they continue to lose. In my opinion, it’s due to the arrogance and denial of house advantage boxed together with a pretty bow with directions to GA. It’s too bad a hosts still have to take care of their gambling problem since their job depends on it.

Many of these whales also have a sense of entitlement unrivaled by a group of middle school students. Everyone  wants what they think is coming to them….and more!

Bad Tippers Acting Badly

The people hosts serve don’t tip very well. First of all, I understood that tipping a host was inappropriate from the casino’s point of view, but I stand corrected. Cash, as well as gifts, are acceptable. Some have actually asked for their cash tip back, due to bullet #1 – wow!

The people hosts serve act badly, many times violently, towards dealers, pit bosses, security and yes, hosts. Usually hosts get told by their clients bad manners by the phone instead of in person, and then the host has to make it all better. It’s like baby-sitting, but with adults.

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After reading the article, I can say glamour is not the reason to be a host. It’s hard work to deal with unruly, entitled adults. I have so much more respect and understanding for hosts.Maybe we all should try realizing the host you randomly contact may have other people he/she is taking care of – probably a whale behaving badly.

RELATED POST – The Ultimate Guide to Casino Hosts

RELATED POST – Confessions of the Man Who Wins Big When You Lose It All in Vegas

That’s all for now.

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The Ultimate Guide to Casino Hosts

 

Casino Hosts are the personal connection to the casino patron.

Casino Hosts are the casino’s personal connection to the casino patron.

What is a Casino Host?

Today’s post, the Ultimate Guide to Casino Hosts, is everything you need to get started working with a casino host. A Casino Host works closely with the marketing department of casinos. Their job is to identify those guests and players who are either deemed a “high-roller.” They also look for potential players who might become a “high-roller”. Once identified, it is the job of the Casino Host to make sure that these players have a personalized service with access to everything they require.

Do I Deserve a Casino Host?

If you feel you deserve one, ask a slot floor person who is the host on duty.The Ultimate Guide to Casino Hosts suggests you speak to them in a cordial, polite way and expect some customer service. It is their job to listen to your question, even if you don’t deserve a host assigned to you. There is no minimum level of play necessary just to talk to a casino host. However, unless you plan to direct a fair amount of play towards the casino that they work at, it’s not likely a lot will be done for you. You should feel free to ask to speak to a host and they will politely tell you if they think they can be of service to you.

Do Low Rollers Get Casino Hosts?

If you are a low to mid roller, and visit many different casinos, or visit one casino but not often, having a host will not necessarily help , and will probably not be offered. You may be receiving the deserved comps in mailers or by email already. Unless you are already receiving full room comps based on players club figures, The Ultimate Guide to Casino Hosts says you’re wasting your time seeking out a host. If you are consistently getting comped rooms for the duration of your stay and still feel that you are being under comped – contact a host. But believe me, if a host is not contacting you looking for your business, you are not on their radar.

What is an independent host?

An independent casino host can connect you to many properties, as compared to a casino host that works for one property. Many can put your comps to work anywhere – domestic or internationally. So, the biggest difference with an independent host is indicated by the word independent – independent hosts generally work with multiple casino brands and thus are able to offer a broad set of options to our players, instead of just one property. Check out URComped | Your Independent Casino Host | Q&A at TravelZork.com for more information on independent hosts.

What level of gambling gets a host’s attention?

Aria Resort Casino, Las Vegas, takes a lot of play to qualify for a host.

Aria Resort Casino, Las Vegas, takes a lot of play to qualify for a host.

Just for fun I contacted some casinos in Las Vegas.  I spoke to someone at the Aria, where I played stayed & played two years ago. They said they need action of $150/ hand for 4-6 hours a day (minimum total bet of $36,000 yikes) or 3,000 slot points a day. Obviously, a large high end property like that have hosts that cater to the whales – the big bettors. Then I called Main St Station in downtown Las Vegas, one of my favorites for years, where loyalty and $5000 – $10,000 (maybe less) might get the same host services, depending on daily play & number of visits. So it depends on 2 things – time & money.  For a related article on, check out Casino Comps & Your “Average Daily Theoretical”

What’s the best way for a mid-roller to get a Host?

Casino hosts report directly to the marketing managers in most casinos. The Casino Host is the member of management that has the most contact with players and patrons. The Ultimate Guide to Casino Hosts wants you to be aware of how very competitive, the job is. Seeking the repeat patronage of players spurs on the competition between competing casinos as well as their own fellow Hosts is the common goal.

Ask yourself  “Where is my largest amount of play?” That’s where you should look into any host services, if any are available.

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Main Street Station is one of the best low/mid-roller hotel casinos in Las Vegas, in Downtown Las Vegas

There’s nothing shady about working with a casino host. It’s their job to make you happy and keep you coming back to the casino. If you’re not a high roller working with a casino host can still be beneficial and make planning your trips easier. A host can reserve your room, make dinner arrangements, get show tickets and pretty much anything else you need from the casino with one email. Personal contact is preferred. That, in itself, can make hosts a great asset. If they can offer comps, even better.

What does a casino host get paid?

The base salary for Executive Casino Host ranges from $42,246 to $83,902 with the average base salary of $54,699. The total compensation, which includes bonus, health and retirement, can vary anywhere from $46,217 to $92,321. The competition for high rollers can be fierce with so many casinos across the United States. the search for players can raise a host’s wage, depending upon who they bring to their casino. The wages previously listed are ball park figures, mileage  may vary.

Do you tip a casino host?

A casino host supposedly cannot take cash, no monetary tip is needed. Remember, in life, there are exceptions to every rule. Casinos pay hosts on commission according to what you spend at the casino. Some casinos compensate their hosts mostly according to the theoretical loss of their players. (See above link –Casino Comps & Your “Average Daily Theoretical” . Theoretical is often used instead of actual win or loss since “theo” takes the variability of chance out of the casinos’ calculations.) But, if the host went above and beyond the free nights and food such as free show tickets, you could give the host some type of gift, maybe a nice bottle of wine or a box of chocolates for the host. Before you do that ask what they like.

If You Don’t Ask You Won’t Get

GamblingSites.com reminds us the following: “Many players don’t ask their casino hosts enough questions. Your host will probably take care of your meals and room if you play enough. But you really have no idea how much more you may be able to get. If you don’t ask you’ll never know what you might get. Want to see the Grand Canyon or the Blue Man Group? Ask if your host can help. What about a trip to the spa for your spouse? You don’t even have to ask for monetary value things. Sometimes information can be valuable. Your host should either have a great deal of information or be able to access it.”

How is the host situation in New England?

In New England, it takes quite a bit to get noticed by hosts. However, with increased competition, the nine New England casinos might provide easier access.  This may be good for mid-rollers, because with more competition comes a trickle-down effect, meaning hosts may be available for more than just the “whales.” That is when New England will show if casino saturation is beginning to happen or not.

Remember, it doesn’t cost anything to ask to see a host and question your status.  Ask what you can do to raise your status, or what your previous visits have done to diminish your status. You may find that “no gambling days” when you used comps for dining without playing, or stopping to swipe at the kiosk brought your ADT down.

Remember, anytime you visit a casino, visit NETimeGambling first.

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Casino Hosts

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Do you need a Casino host?  Do you know what a casino host does?

A Casino Host:

  • delivers services to players at their casino who will become loyal patrons to the establishment
  • tries to fulfill any reasonable requests their clients might have,
  • has the power to issue complimentary services ranging from complimentary meals, beverages, and show tickets right up to full accommodation in a hotel casino
  • develops a relationship with every level of gambler

That last one is the tricky part. If you are spending a qualifying amount of money and time, it’s good to have a host. If you feel you deserve one, ask a slot floor person who is the host on duty and speak to them. Be cordial, polite and expect some customer service. It is their job to listen to your question, even if you don’t deserve a host assigned to you. There is no minimum level of play necessary just to talk to a casino host. However, unless you plan to direct a fair amount of play towards the casino that they work at, there’s not likely to be a lot they can do for you. You should feel free to ask to speak to a host and they will politely tell you if they think they can be of service to you.

Casino Hosts are the personal connection to the casino patron.

Casino Hosts are the casino’s personal connection to the casino patron.

If you are a low to mid roller, and visit many different casinos, or visit one casino but not often, having a host will not necessarily help. You may be receiving the deserved comps in mailers or by email already. I’d say that unless you are already receiving full room comps based on players club figures, you’re wasting your time seeking out a host. If you are consistently getting comped rooms for the duration of your stay and still feel that you are being under comped – contact a host. But believe me, if a host is not contacting you looking for your business, you are not on their radar.

Aria Resort Casino, Las Vegas, takes a lot of play to qualify for a host.

Aria Resort Casino, Las Vegas, takes a lot of play to qualify for a host.

Just for fun I contacted some casinos in Las Vegas.  I spoke to someone at the Aria, where I played stayed & played two years ago. They said they need action of $150/ hand for 4-6 hours a day (minimum total bet of $36,000 yikes) or 3,000 slot points a day. Obviously, a large high end property like that have hosts that cater to the whales – the big bettors. Then I called Main St Station in downtown Las Vegas, one of my favorites for years, where loyalty and $5000 – $10,000 (maybe less) might get the same host services, depending on daily play & number of visits. So it depends on 2 things – time & money.  For a related article on Average Daily Theoretical, click on the following post: 

Casino Comps & Your “Average Daily Theoretical”

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Main Street Station is one of the best low/mid-roller hotel casinos in Las Vegas, in Downtown LV.

Casino hosts report directly to the marketing managers in most casinos. The Casino Host is the member of management that has the most contact with players and patrons. The job of a Casino Host can be very competitive as they are seeking the repeat patronage of players, a common goal that is shared with competing casinos as well as their own fellow Hosts.

Ask yourself “Where is my largest amount of play?” That’s where you should look into any host services, if any are available.

There’s nothing shady about working with a casino host. It’s their job to make you happy and keep you coming back to the casino. If you’re not a high roller working with a casino host can still be beneficial and make planning your trips easier. A host can reserve your room, make dinner arrangements, get show tickets and pretty much anything else you need from the casino with one email. That, in itself, can make hosts a great asset. If they can offer comps, even better.

By the way, a casino host is someone in a casino that cannot take cash, no tip is needed. But, if the host went above and beyond the free nights and food such as free show tickets, you could give the host some type of gift, maybe a nice bottle of wine or a box of chocolates for the host.

In New England, where there is less competition, it takes quite a bit to get noticed by hosts at the likes of Mohegan Sun & Foxwoods.  But by 2020, MGM, Penn National, CT’s tribal casinos & Wynn will be waging all out war for the high-rollers.  This may be good for mid-rollers, because with more competition comes a trickle-down effect, meaning hosts may be available for more than just the “whales.” That is when New England will show if it has saturated it clientele for gambling or not.

Remember, it doesn’t cost anything to ask to see a host and question your status.  Ask what you can do to raise your status, or what your previous visits have done to diminish your status. You may find that “no gambling days” when you used comps for dining without playing, or stopping to swipe at the kiosk brought your ADT down.

Remember, anytime you visit a casino, visit NETimeGambling first.

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