Sugar Factory at Foxwoods – 2 Dining Reviews, Part 2

Ok, let’s summarize yesterday’s Part 1 review of Sugar Factory at Foxwoods :

  • Menu is HUGE – while waiting, ask to see the book, I mean menu, to look it over before you get to the table.
  • Reservations are highly, highly recommended.
  • Main restaurant area is nicely ornate, and fairly comfortable
  • Desserts were good and are recommended – beware of the amount of whipped cream served for desserts
  • Service was attentive, friendly & timely.

For a more detailed review, go back and read Sugar Factory American Brasserie at Foxwoods – 2 Dining Reviews, Part 1


This was the real test – a Sunday night at 6:15 with the family – a party of nine, ages 13 – 60+.

We were actually early and seated early.

As with our previous visit, our service was attentive, friendly and helpful.

The room for large parties is seen upper right in pic.

We were seated in the party room in the back.  While it has a beautiful view of the New England countryside, this room is LOUD!  Nicely decorated with mirrors, this smaller room connected to the main dining room is one big acoustic nightmare if you want to talk and visit.  It’s great for that special occasion – birthday parties, etc – but don’t expect to hear each other. Add to that the piped-in “ooncy” club music and it becomes far from a relaxing place to eat.  But remember, it isn’t meant to be a quiet steakhouse, it’s the party room. If you have a large group of 8 or more, unfortunately you will probably wind up there.  Ask ahead if there is something else they can do, since there are other areas that may accommodate a large group.

If you can over come the loudness (practice lip-reading before you go), it will still be what you hoped for – good service, good food, and a unique experience.


Regular Shakes are not your usual milkshake.

Shawna, our waitress, was terrific in getting our order – (not to beat a dead horse,) but it was very difficult hearing her over the other parties in the room.  However, our order was served in a timely fashion.  Some of us went right for the sweet entrees, others for savory.

Insane Rocky Road Milkshake

4 regular milkshakes – all were considered very good, but the biggest hit? the 2 Insane milkshakes, the Chocolate Rocky Road Milkshakes.  Not only was the shake outstanding, it came with two dark chocolate covered marshmallows, much like chocolate covered Easter eggs.  The little donut (yes, it even has a donut) was not needed, hard, and underwhelming.  The highlight is the dark chocolate coating on the mug that you scrape off.  Mmmm

The Big Cheesy Burger was another notable entree. The mac ‘n cheese on the burger was nice, creamy sticky and delicious on a moist delicious Angus beef burger.

Big Cheesy Burger


The Red Velvet Pancakes were not only enough for two, but had a delicious white chocolate coating, and was considered on of the best red velvet pancakes our pancake connoisseur ever had.

Red Velvet Pancakes


The savory dishes came with a large order of fries that were nothing to write home about – just ok.

The unexpected highlight of our order was consumed by NETG’s own Miguel – “Two Warm Waffles Topped with Fresh Bananas, Strawberries, Melted Chocolate Sauce and Crunchy Chocolate Hazelnut Bits – served with Vanilla Ice Cream.”  It tasted as good as it looked, but again, could easily be shared by two.

Banana Split Waffles

So, our order of 4 regular milkshakes, 2 Insane milkshakes, 1 Ice Cream Sandwich, 4 Burgers and a club sandwich, a Personal pizza (good but plain, not special.), Banana Split Waffles & Red Velvet Pancakes came to $275 with tax & gratuity for 9 people. Pricey? Yes…….but considering the novelty, NETG gives it a thumbs up for special occasions.


Many reviews we read thought the Sugar Factory at Foxwoods   had average food and overpriced, overrated drinks that were had too much syrup.  We didn’t order them, but if you do, ask about them and especially the ingredients. It is the first thing your server will tempt you with.

In terms of overpriced food, we would agree that some of the food isn’t special, like the sides.  But the unique experience at Sugar Factory at Foxwoods isn’t the same as going to Friendly’s for an ice cream sundae. (Not knocking Friendly’s – I love their ice cream, watermelon sherbet, and the marshmallow sundaes). The ambiance is different – the experience is one of a kind.  If that translates to paying a little more, this is the place to go for your burgers and desserts.  Remember Foxwoods Rewards Members, as in all other retail shoppes, you can use your rewards points to pay for your meal.


  • Their entrees do include steaks and seafood for a high end option.
  • There is a bar option for additional seating.
  • Unique Alcoholic Cocktails are also available in non-alcoholic variations.
  • Breakfast items are served all day while open.
  • Super Fun Premium Fondues are offered, beginning at $150 for 2, all the way to the “Chocolate Gold Fondue” at $1000 for 6 people.
  • The Foxwoods location also includes a candy store for bulk candy and their famous “Couture Pops.”

For the main Sugar Factory home page, click HERE.  It includes, information on celebrities, reservations, locations, candy orders, and much more.






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