Casino Hosts – Everything You Need To Know

 

Casino Hosts are the personal connection to the casino patron.

Casino Hosts are the casino’s personal connection to the casino patron.

What is a Casino Host?

According to Casinopedia.com, “A Casino Host will work closely with the marketing department of casinos in order to identify those guests and players who are either deemed a “high-roller” or those who the casino believe has the potential to become a “high-roller”. Once identified, it is the job of the Casino Host to make sure that these players have a personalized service with access to everything they require.”

Do I Deserve a Casino Host?

If you feel you deserve one, ask a slot floor person who is the host on duty and speak to them. Be cordial, polite and expect some customer service. It is their job to listen to your question, even if you don’t deserve a host assigned to you. There is no minimum level of play necessary just to talk to a casino host. However, unless you plan to direct a fair amount of play towards the casino that they work at, there’s not likely to be a lot they can do for you. You should feel free to ask to speak to a host and they will politely tell you if they think they can be of service to you.

Do Low Rollers Get Casino Hosts?

If you are a low to mid roller, and visit many different casinos, or visit one casino but not often, having a host will not necessarily help , and will probably not be offered. You may be receiving the deserved comps in mailers or by email already. I’d say that unless you are already receiving full room comps based on players club figures, you’re wasting your time seeking out a host. If you are consistently getting comped rooms for the duration of your stay and still feel that you are being under comped – contact a host. But believe me, if a host is not contacting you looking for your business, you are not on their radar.

What is an independent host?

An independent casino host can connect you to many properties, as compared to a casino host that works for one property. Many can put your comps to work anywhere – domestic or internationally. So, the biggest difference with an independent host is indicated by the word independent – independent hosts generally work with multiple casino brands and thus are able to offer a broad set of options to our players, instead of just one property. Check out URComped | Your Independent Casino Host | Q&A at TravelZork.com for more information on independent hosts.

What level of gambling gets a host’s attention?

Aria Resort Casino, Las Vegas, takes a lot of play to qualify for a host.

Aria Resort Casino, Las Vegas, takes a lot of play to qualify for a host.

Just for fun I contacted some casinos in Las Vegas.  I spoke to someone at the Aria, where I played stayed & played two years ago. They said they need action of $150/ hand for 4-6 hours a day (minimum total bet of $36,000 yikes) or 3,000 slot points a day. Obviously, a large high end property like that have hosts that cater to the whales – the big bettors. Then I called Main St Station in downtown Las Vegas, one of my favorites for years, where loyalty and $5000 – $10,000 (maybe less) might get the same host services, depending on daily play & number of visits. So it depends on 2 things – time & money.  For a related article on, check out Casino Comps & Your “Average Daily Theoretical”

What’s the best way for a mid-roller to get a Host?

Casino hosts report directly to the marketing managers in most casinos. The Casino Host is the member of management that has the most contact with players and patrons. The job of a Casino Host can be very competitive as they are seeking the repeat patronage of players, a common goal that is shared with competing casinos as well as their own fellow Hosts.

Ask yourself  “Where is my largest amount of play?” That’s where you should look into any host services, if any are available.

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Main Street Station is one of the best low/mid-roller hotel casinos in Las Vegas, in Downtown Las Vegas

There’s nothing shady about working with a casino host. It’s their job to make you happy and keep you coming back to the casino. If you’re not a high roller working with a casino host can still be beneficial and make planning your trips easier. A host can reserve your room, make dinner arrangements, get show tickets and pretty much anything else you need from the casino with one email. That, in itself, can make hosts a great asset. If they can offer comps, even better.

What does a casino host get paid?

The base salary for Executive Casino Host ranges from $42,246 to $83,902 with the average base salary of $54,699. The total compensation, which includes bonus, health and retirement, can vary anywhere from $46,217 to $92,321 with the average total compensation of $60,089. With so many casinos across the United States, and so casino companies with multiple properties, the search for players can raise a host’s wage, depending upon who they bring to their casino, so the wages previously listed are ball park figures, but may vary.

Do you tip a casino host?

A casino host is usually someone that cannot take cash, no tip is needed. They are aid on commission according to what you spend at the casino. In some casinos, hosts are compensated mostly according to the theoretical loss of their players. (See above link -Theoretical is a derived from multiplying a player’s average bet by length of time played and the house edge on the game being played. Theoretical is often used instead of actual win or loss because “theo” takes the variability of chance out of the casinos’ calculations.) But, if the host went above and beyond the free nights and food such as free show tickets, you could give the host some type of gift, maybe a nice bottle of wine or a box of chocolates for the host. Before you do that ask what they like.

If You Don’t Ask You Won’t Get

GamblingSites.com reminds us the following: “Many players don’t ask their casino hosts enough questions. Your host will probably take care of your meals and room if you play enough. But you really have no idea how much more you may be able to get. If you don’t ask you’ll never know what you might get. Want to see the Grand Canyon or the Blue Man Group? Ask if your host can help. What about a trip to the spa for your spouse? You don’t even have to ask for monetary value things. Sometimes information can be valuable. Your host should either have a great deal of information or be able to access it.”

How is the host situation in New England?

In New England, when there was less competition, it took quite a bit to get noticed by hosts at the likes of Mohegan Sun & Foxwoods.  In 2018, eight casinos in New England will be waging all out war for the high-rollers.  This may be good for mid-rollers, because with more competition comes a trickle-down effect, meaning hosts may be available for more than just the “whales.” That is when New England will show if casino saturation is beginning to happen or not.

Remember, it doesn’t cost anything to ask to see a host and question your status.  Ask what you can do to raise your status, or what your previous visits have done to diminish your status. You may find that “no gambling days” when you used comps for dining without playing, or stopping to swipe at the kiosk brought your ADT down.

Remember, anytime you visit a casino, visit NETimeGambling first.

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