Service Tips are nothing new. I have always believed that great service deserves good tips. Tipping at the end of a meal is the report card of how your server took care of you. Attentiveness, and friendliness are key factors in my book.
I had the same approach at the casino. Playing video poker at the bar, I would tip at the end of my session, depending on the attention and friendliness I received.
However, attending events like ZorkFest and networking with other gamblers has proved to me that on the casino floor, it’s better to do just the opposite..
THOSE DRINK TIPS
Tipping bigger at the beginning of service and not waiting to the end to issue your “report card” tends to grease the wheels of service. Drink service is the perfect example. Tipping a little extra at the beginning of service tells the server / bartender that you’re interested in their service, not entitled to it. Since doing this, I’ve noticed significant results. Not only is the friendliness factor increased, but now they are aware you have their interest.
It’s not a sure thing – remember you’re at the casino where nothing is a sure thing. But that initial tip can mean the difference between service and non or slow service. Remember mileage may vary depending upon how busy the casino may be, or the server.
I was always the kind of guy that waited to tip the dealer at the end, much like a restaurant. Again, there is a better approach.
Table game dealers should be friendly, helpful and sometimes even entertaining. That being said, they can often be matter of fact, if not aloof. There could be lots of reasons. I always thought “hey, it’s called the ‘service industry’ for a reason, buddy.” But, just imagine how many Bozos and idiots these people put up with on a daily basis.
Here’s are my suggestions for the recreational table game player based on personal experience and networking with other players:
- Greet the dealer, and ask how his/her day has been as you lay your money on the table.
- When the pit boss comes over, address them the same way as you give him/her your players card.
- Tip the dealer during play – better yet play for the dealer. Put a smaller bet down with yours. Now the you and the dealer are a team. Watch for a positive reaction. If they appreciate it, occasionally repeat, or more depending on your bankroll’s progress.
- Dealers at tables such as Pai Gow Poker may really appreciate it. With such a slow game that doesn’t bring a lot of tips their way, dealers may particularly take notice.
- Back to that pit boss – remember they were dealers once. When they see you tip, or play for the dealers, pit bosses may bump up your bet-per-play rating.
PROOF AT THE TABLE
Recently I played Pai Gow Poker for a few hours at Foxwoods. Even recreational gamblers can play this game at a higher level denomination due to the number of pushes that occur. I was playing $25 a hand, with a few side bets and often a single $1 bet for the dealer. So, a spread of $25 to $31. As I played, I was friendly. At one point, I even made a mistake in organizing my high & low hands once, which the pit boss and dealer collaborated to allow reorganizing my hand, which I thanked them with a slightly higher dealer tip. Remember, there are a lot of pushes in this game, so a dealer’s bet can be repeated more than BJ or roulette.
When I inquired how I was rated after my session, the pit boss said $50 a hand! Higher than I expected. Coincidence? I say ney, ney.
So, take the plunge – tip ahead, be friendly and good things may happen.