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Do you need a Casino host?  Do you know what a casino host does?

A Casino Host:

  • delivers services to players at their casino who will become loyal patrons to the establishment
  • tries to fulfill any reasonable requests their clients might have,
  • has the power to issue complimentary services ranging from complimentary meals, beverages, and show tickets right up to full accommodation in a hotel casino
  • develops a relationship with every level of gambler

That last one is the tricky part. If you are spending a qualifying amount of money and time, it’s good to have a host. If you feel you deserve one, ask a slot floor person who is the host on duty and speak to them. Be cordial, polite and expect some customer service. It is their job to listen to your question, even if you don’t deserve a host assigned to you. There is no minimum level of play necessary just to talk to a casino host. However, unless you plan to direct a fair amount of play towards the casino that they work at, there’s not likely to be a lot they can do for you. You should feel free to ask to speak to a host and they will politely tell you if they think they can be of service to you.

Casino Hosts are the personal connection to the casino patron.
Casino Hosts are the casino’s personal connection to the casino patron.

If you are a low to mid roller, and visit many different casinos, or visit one casino but not often, having a host will not necessarily help. You may be receiving the deserved comps in mailers or by email already. I’d say that unless you are already receiving full room comps based on players club figures, you’re wasting your time seeking out a host. If you are consistently getting comped rooms for the duration of your stay and still feel that you are being under comped – contact a host. But believe me, if a host is not contacting you looking for your business, you are not on their radar.

Aria Resort Casino, Las Vegas, takes a lot of play to qualify for a host.
Aria Resort Casino, Las Vegas, takes a lot of play to qualify for a host.

Just for fun I contacted some casinos in Las Vegas.  I spoke to someone at the Aria, where I played stayed & played two years ago. They said they need action of $150/ hand for 4-6 hours a day (minimum total bet of $36,000 yikes) or 3,000 slot points a day. Obviously, a large high end property like that have hosts that cater to the whales – the big bettors. Then I called Main St Station in downtown Las Vegas, one of my favorites for years, where loyalty and $5000 – $10,000 (maybe less) might get the same host services, depending on daily play & number of visits. So it depends on 2 things – time & money.  For a related article on Average Daily Theoretical, click on the following post: 

Casino Comps & Your “Average Daily Theoretical”

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Main Street Station is one of the best low/mid-roller hotel casinos in Las Vegas, in Downtown LV.

Casino hosts report directly to the marketing managers in most casinos. The Casino Host is the member of management that has the most contact with players and patrons. The job of a Casino Host can be very competitive as they are seeking the repeat patronage of players, a common goal that is shared with competing casinos as well as their own fellow Hosts.

Ask yourself “Where is my largest amount of play?” That’s where you should look into any host services, if any are available.

There’s nothing shady about working with a casino host. It’s their job to make you happy and keep you coming back to the casino. If you’re not a high roller working with a casino host can still be beneficial and make planning your trips easier. A host can reserve your room, make dinner arrangements, get show tickets and pretty much anything else you need from the casino with one email. That, in itself, can make hosts a great asset. If they can offer comps, even better.

By the way, a casino host is someone in a casino that cannot take cash, no tip is needed. But, if the host went above and beyond the free nights and food such as free show tickets, you could give the host some type of gift, maybe a nice bottle of wine or a box of chocolates for the host.

In New England, where there is less competition, it takes quite a bit to get noticed by hosts at the likes of Mohegan Sun & Foxwoods.  But by 2020, MGM, Penn National, CT’s tribal casinos & Wynn will be waging all out war for the high-rollers.  This may be good for mid-rollers, because with more competition comes a trickle-down effect, meaning hosts may be available for more than just the “whales.” That is when New England will show if it has saturated it clientele for gambling or not.

Remember, it doesn’t cost anything to ask to see a host and question your status.  Ask what you can do to raise your status, or what your previous visits have done to diminish your status. You may find that “no gambling days” when you used comps for dining without playing, or stopping to swipe at the kiosk brought your ADT down.

Remember, anytime you visit a casino, visit NETimeGambling first.

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