According to Jeffrey Compton of Casino Player & Slots Player Magazine, casino players clubs actually got their first strong start in New Jersey. “…most Atlantic City customers go home every night, some of those “locals” travel 150 miles both ways to get there……Atlantic City Golden Nugget (now the [defunct] Atlantic City Hilton) created the first system (using players club cards and tickets) that actually gave rewards totally based on actual play.”
Slot clubs were originally offered to reward players for their loyalty so they kept coming back. In this day & age, some slot clubs have become so strict and restrictive, they seem to reward the one time big player, instead the locals frequent business, and the state residents that support the casino and state revenue. So it goes in Uncasville, Connecticut.
I have been very surprised and outraged at what I have found out from two hosts and a host phone call from Mohegan Sun the last six months. What I’m about to tell you probably won’t make you feel loved by it’s player’s club. Remember, “Slot clubs were originally offered to reward players for their loyalty.”
Mohegan Sun’s Momentum Rewards Club has many good points. Please check out the following NETG’s previous posts for more information:
Now, about that “Loyalty” thing and what we have found at NETG.
Anytime you use your Momentum Players Card, the Mohegan Sun considers it a “gambling day.” ANYTIME! Here are a few scenarios:
- Scenario 1 – You decide to visit the casino to buy take out with your Momentum points on your way home for supper. You use the points you have EARNED and leave.
- Scenario 2 – You attend a concert, or a Connecticut Sun Game. You get into the arena and buy yourself a beverage using your Momentum points, or anything else, inside the arena. You use the points you have EARNED and leave after the concert or game.
- Scenario 3 – You take your father to the buffet for Veteran’s Day, or your spouse to an expensive restaurant for Valentine’s day, or even take your family for pizza at Pepe’s. You use the points you have EARNED and leave.
- Scenario 4 – On your way home from work, you swipe at the kiosk to play for a prize or something. Then, as quickly as you arrived you exit.
In all four scenarios, one thing is common – they all count as “No Gamble Days.”
They all count against your ADT – Average Daily Theoretical. For more about ADT, see a related post called “Casino Comps & Your “Average Daily Theoretical” Every time you use your card at Mohegan Sun, and you don’t gamble what you typically gamble, your ADT tumbles. What does this mean? Less free slotplay, less dining offers, less… well, everything!
After checking at Foxwoods, with my Detroit connection and their casinos, Penn National’s two New England Casinos, and Vegas sources, I have come to two 2 conclusions:
- Mohegan Sun’s Rewards Club is unfair to locals
- Mohegan Sun’s Momentum Rewards Club is one of the strictest reward clubs in the country.
What Mohegan Sun expects, and this is from the horse’s (host’s) mouth, is if you use your card, you are expected to gamble your typical amount. If not, every time your card is used, even though the points you are using you’ve earned, your offers diminish. It’s all automatic – discretionary comps are completely out of hosts hands. The computer algorithm determines all your comps, no matter how you use your card or points.
This also brought another question to mind – if locals are treated in this way, why would I support a third casino venture by MMCT? Hmmmm…….
So, the next time you visit Mohegan Sun, without the intention to gamble (remember, they consider themselves a Destination Resort?), pay cash and leave your player’s card in the card. If not, it’s just going to hurt your value to the casino.