Last night I was taking advantage of Mohegan Sun’s 3X Status points offer. I was playing slots since it gave my bankroll the biggest bang in tier status with a low-roller bankroll.
As I was playing an old Aristocrat Cashman machine seen below (PandaPays), I received a Cashman Bonus. For those of you who still play the original Cashman machines, you will know it as the “slot machine multiplier.” The multiplier was the rarely seen “999” on max bet. After over ten playes (remember that, it’s significant!) I wondered if I had been paid correctly. I stopped, to call for a technician.
After waiting over 15 minutes, I called the Mohegan Sun main number (lesson one if you wait too long) to tell my problem. (Shame Mohegan Sun!) The operator contacted operations and someone was helping me out in 2 minutes.
The technician and the slots manager explained to me that they could check it out. As they opened up the software, they showed me my last ten plays – time, denomination, win/loss. But here’s the key lesson.
The slot machine could only show the LAST TEN PLAYS. I had played more than ten before stopping, thus they couldn’t verify what I was talking about. As it happened, I was wrong and paid appropriately.
BUT, HERE’S WHAT SLOT PLAYERS NEED TO KNOW – IF YOU HAVE A QUESTION ABOUT THE WRONG PAYOUT, STOP IMMEDIATELY AND CALL FOR SERVICE. DON’T WAIT, LIKE I DID. THE CASINO WILL NOT HAVE ANY WAY OF TAKING CARE OF YOUR MACHINE HISTORY IF YOU HAVE PLAYED MORE THAN 10 TIMES!
On more modern machines, I don’t know if more of the history would be able to be recalled. And this is not the type of specific information captured on your card. You wait, you’re screwed.
Hope this helps.