Eli Segall of the Las Vegas Sun wrote a great article two years ago from the casino host’s point of view. The article is very entertaining and from the perspective of an actual host, protected by anonymity. What sounds like a job that should be fun and include a high level charm, decadence, and celebrity touch, it seems just like a lot of baby-sitting adult brats.
Here are some of the characteristics of the people casino hosts “take care of:”
- The people hosts serve, such as High Rollers, tend to gamble more and more as they continue to lose. In my opinion, it’s due to the arrogance and denial of house advantage boxed together with a pretty bow with directions to GA. It’s too bad a hosts still have to take care of their gambling problem since their job depends on it.
- The people hosts serve don’t tip very well. First of all, I understood that tipping a host was inappropriate from the casino’s point of view, but I stand corrected. Cash, as well as gifts, are acceptable. Some have actually asked for their cash tip back, due to bullet #1 – wow!
- The people hosts serve act badly, many times violently, towards dealers, pit bosses, security and yes, hosts. Usually hosts get told by their clients bad manners by the phone instead of in person, and then the host has to make it all better. It;s like baby-sitting, but with adults.
- The people hosts serve have a sense of entitlement unrivaled by a group of middle school students. Everyone wants what they think is coming to them….and more!
After reading the article, I can say glamour is not the reason to be a host. It’s hard work to deal with unruly, entitled adults. I have so much more respect and understanding for hosts.
he next time you bitch and complain when you can’t get a simple buffet comped for your measly hour of penny slot play, trying realizing the host you randomly contact may have other people he/she is taking care of – probably a whale behaving badly.
That’s all for now.