A Casino Host
- delivers services to players at their casino who will become loyal patrons to the establishment.
- tries to fulfill any reasonable requests their clients might have
- has the power to issue complimentary services, ranging from complimentary meals, beverages, and show tickets right up to full accommodation in a hotel casino
- develops a relationship with every level of gambler
That last one is the tricky part. If you are spending a qualifying amount of money and time, it’s good to have a host. If you feel you deserve one, ask a slot floor person who is the host on duty and speak to them. Be cordial, polite and expect some customer service. It is their job. There is no minimum level of play necessary just to talk to a casino host. However, unless you plan to direct a fair amount of play towards the casino that they work at, there’s not likely to be a lot they can do for you. You should feel free to ask to speak to a host and they will politely tell you if they think they can be of service to you.
If you are a low to mid roller, and visit many different casinos, or visit one casino but not often, having a host will not necessarily help. You may be receiving the deserved comps in mailers or by email already. I’d say that unless you are already receiving full room comps based on players club figures, you’re wasting your time seeking out a host. If you are consistently getting comped rooms for the duration of your stay and still feel that you are being under comped – contact a host. But believe me, if a host is not contacting you looking for your business, you are not on their radar.
Just for fun I called around a little. I spoke to someone at the Aria in Las Vegas, where I played very little my last trip. They said they need action of $150/ hand for 4-6 hours a day (minimum total bet of $36,000 yikes) or 3,000 slot points a day. Obviously, a large high end property like that have hosts that cater to the whales – the big bettors. Then I tried called Main St Station in downtown Las Vegas where loyalty and $5000 – $10,000 (maybe less) might get the same host services, depending on daily play & number of visits.
You see, the casino host reports directly to the marketing managers in most casinos. The Casino Host is the member of management that has the most contact with players and patrons. The job of a Casino Host can be very competitive as they are seeking the repeat patronage of players, a common goal that is shared with competing casinos and their own Casino Hosts.
Ask yourself “Where is my largest amount of play?” That’s where you should look into any host services, if any are available.
By the way, there’s nothing shady about working with a casino host. It’s their job to make you happy and keep you coming back to the casino. If you’re not a high roller working with a casino host can still be beneficial and make planning your trips easier. A host can reserve your room, make dinner arrangements, get show tickets and pretty much anything else you need from the casino with one email. That, in itself, can make hosts a great asset. If they can offer comps, even better.
That’s all for now.